1. Information We Collect
We collect information you provide directly when you create an account, make a booking, or contact us. This includes:
- Name, email address, and phone number
- Vehicle details (make, model, license plate)
- Payment information (processed securely through our payment providers)
- Location data when using the app to find wash bays
We also automatically collect usage data such as wash history, app interaction patterns, device information, and IP address to improve our services.
2. How We Use Your Information
Your information is used to:
- Provide and improve our car wash services
- Process bookings and payments
- Manage your rewards and loyalty account
- Send service updates, booking confirmations, and receipts
- Send promotional offers and communications (with your consent)
- Ensure the security and integrity of our platform
- Comply with legal obligations
3. Data Sharing
We do not sell your personal data to third parties. We may share your information with:
- Payment processors to handle transactions securely
- Analytics providers to help us understand and improve our services
- Cloud service providers who host our infrastructure
- Law enforcement or regulatory bodies when required by law
All third-party service providers are bound by strict data protection agreements and may only use your data for the specific purposes outlined in those agreements.
4. Data Security
We implement industry-standard security measures to protect your data, including:
- Encryption of data in transit (TLS/SSL) and at rest
- Secure payment processing through PCI-compliant providers
- Regular security audits and vulnerability assessments
- Access controls and employee security training
5. Data Retention
We retain your personal data for as long as your account is active or as needed to provide you with our services. If you delete your account, we will remove your personal data within 30 days, except where we are required to retain it for legal or regulatory purposes.
6. Your Rights
You have the right to:
- Access the personal data we hold about you
- Correct inaccurate or incomplete data
- Request deletion of your personal data
- Object to or restrict processing of your data
- Request a copy of your data in a portable format
- Withdraw consent for marketing communications at any time
You can manage most of these preferences directly in the app settings. For other requests, contact us at privacy@yallawash.com.
7. Cookies and Tracking
Our website and app may use cookies and similar technologies to improve user experience, remember your preferences, and analyze usage patterns. You can manage cookie preferences through your browser settings. Disabling cookies may affect some functionality of our services.
8. Children's Privacy
Our services are not intended for children under the age of 18. We do not knowingly collect personal data from children. If we become aware that we have collected data from a child, we will take steps to delete it promptly.
9. International Transfers
Your data may be processed in countries other than your country of residence. We ensure that appropriate safeguards are in place to protect your data in accordance with applicable data protection laws.
10. Changes to This Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or for legal reasons. We will notify you of significant changes through the app or via email. The updated policy will be effective from the date posted.
11. Contact Us
If you have questions or concerns about this Privacy Policy or how we handle your data, please contact our Data Protection Officer at privacy@yallawash.com or through the contact form on our website.